Agency efforts to transform government services will be led by Digital Experience Managers who will combine a focus on strategy, technology, and process to deliver highly engaging digital experiences to Utah citizens.
The focus of the Utah Digital Experience Management Council (UDEMC) will include:
- Service Integration
We will find ways to integrate service delivery and provide greater personalization so that users can better discover new services and information that is relevant to them.
We will expand our focus to deliver products across the growing spectrum of platforms and devices that are being used by our citizens, including wearables, IoT devices, etc.
- Enterprise Platform
ICAM and PaaS services will be more standardized across the state enterprise to increase our ability to deliver services quickly and efficiently.
- Open Data
We will continue to enhance Utah's open data capabilities.
Services will focus on the needs of individual users, not on the agency delivering the service.
We will not lose sight of the need to make new services and platforms accessible to all users.
- Artificial Intelligence
Utah will continue to explore ways to integrate AI and other emerging technologies into the service delivery process to improve service and create new efficiencies.
Seventeen agencies were represented as we agreed to work together to "radically improve upon the experience of government, and push the boundaries of how services are delivered."
Utah.gov will continue to be a primary delivery channel for services, but will expand as a brand for new kinds of services. For example, we are currently working on several new wearables applications and integration with digital assistants, including new services for the Alexa platform.