Most of what I see in the growing number of egovernment bulletins and publications is more of the same, the latest government experiment with second life, some new online services, more use of social media. Nothing wrong with any of these, except that we can stop pretending that they're innovative. We've been doing these things for years now. Some of these innovations have become very mainstream and common; even most counties and city governments now use Twitter and Facebook; how effectively is another question. I'm not certain when virtual 3d environments will become more common or whether government in Second Life will ever become ubiquitous. I'm thinking that the platform will have to change before that takes off.
The rest of what makes up egovernment in 2010 has become pretty standard across government, online services and information is the norm, while the presentation and search tools continue to improve, the improvements are mostly incremental. The egov community has grown tremendously thanks to Govloop and Twitter with collaboration reaching a crescendo these past two years. Last year, augmented reality looked like it held some promise and it still may. The semantic web is still ahead of us in terms of data integration to its fullest degree at an enterprise level as well as between government enterprises.
There are still innovations to be had, but the best of those seem like they will require more work on the back end to really make them successful. I believe that for egov to reach its zenith, it will need to force a more serious restructuring of government at a larger level that extends across tiers of govt.
Whether those of us in the U.S. realize it, there are some great innovations happening all over the world right now in this area. Just look at the ambitious goals outlined for Singapore in iN2015:
- To be #1 in the world in harnessing infocomm to add value to the economy and society
- To realise a 2-fold increase in the value-add of the infocomm industry to S$26 billion
- To realise a 3-fold increase in infocomm export revenue to S$60 billion
- To create 80,000 additional jobs
- To achieve 90 per cent broadband usage in all homes
- To achieve 100 per cent computer ownership in homes with school-going children
Although those goals are not necessarily egovernment goals, they are promoted through digital government and will have major impact when achieved. I have been fascinated to see where innovations are cropping up in places like Veracruz, Mexico, Peru, Estonia, Bahrain, etc.
MIT World - The Future of Government - Citizen Engagement