Tuesday, June 26, 2007

Mindmapping eGov

I have been using Mindomo to map eGov within my context.

We are really trying to help people find what they are looking for when they visit Utah.gov, but even with the new site, in June I have created a list of over 100 things that people were looking for, but for some reason couldn't find. They include Social Security info, apartments in Brigham City, Horizon food card application, building codes, paying for speeding tickets, I-15 rest areas, Title 5 for older workers, etc. Some of these are not state services, but we still need to help people find them... others they are just not finding for whatever reason. We will create and evaluate this list on at least a monthly basis to continue to refine and improve the user experience.

The Economist has always been a favorite read for me. They published the 2007 e-readiness rankings sometime this year. Denmark and the U.S are at the top of their list again. No surprise there. More interesting than the rankings is some of the commentary about where the internet is headed regionally and globally.

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